This number should also be visible on the returned package. We will then issue a "Return Merchandise Authorization" number which is required on any return. Shipping cost for such work is the responsibility of the customer for both ways. If your problem cannot be resolved by our technician, we might arrange to receive your item back from you for repair or replacement. OBTAINING WARRANTY SERVICE To obtain warranty technical service from us, you must first call our Customer Service Department 1-88, Monday-Friday 8AM-4PM CST Time. We guarantee the laptop will function utilizing the AC adapter included with your laptop purchase. By their nature, batteries are consumable items and do have a degrading life cycle. Your refurbished machine may contain a used battery. IMPORTANT: WE DO NOT WARRANTY OR GUARANTEE LAPTOP BATTERIES. Data recovery is not included under this Warranty, and we are not responsible for data that may be lost or damaged during transit or repair. This Warranty is valid only within the 48 continental United States. The warranty extends only to you, the original Purchaser, and is not transferable. UNAUTHORIZED REPAIR ATTEMPTS WILL VOID ANY AND ALL WARRANTY. It also does not cover software issues, neglect, or unauthorized repair. It does not cover any special needs you might have such as peripheral and/or software installation assistance. This warranty covers the computer's hardware against functional defects that are not covered by the original manufacturer. Technical Support is limited to original hardware and equipment operating system software installed by us. We will provide Technical Support at no additional charge to you. We Provide the following warranties:Īll warranties become effective the day the product is delivered. Our warranty is second to none in the industry.
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